Terms of Service
The service
NextLead lets businesses manage WhatsApp conversations as a team: shared inbox, templates, broadcasts, chatbots, follow-up sequences, integrations and reports, using the official WhatsApp Business Platform. These terms apply to every business that uses it and to each of its team members.
Accounts
You must give accurate details, keep sign-in details private and turn on two-step verification for admin accounts. You are responsible for what your team does in your workspace.
WhatsApp rules
You must follow the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta's terms. In particular you must have your contacts' permission (opt-in) before you message them, honour opt-out requests, and not send spam or prohibited content. Meta may limit or block a number that breaks its rules; we may suspend a workspace that puts the platform at risk.
Your WhatsApp number and charges
Your WhatsApp Business Account and phone number stay yours. Meta charges for WhatsApp messages directly to the payment method on your WhatsApp Business Account; these charges are separate from our subscription.
Trials, plans and payment
Free trials last for the period shown when the trial is approved. Paid plans are billed in advance, monthly or yearly, and renew until cancelled. If a payment fails we may limit the workspace to read-only after a grace period. Fees already paid are not refunded, except where the law requires.
Your data
You own your contacts and messages. We process them only to provide the service, as described in the Privacy Policy. You can export or delete your data at any time.
Availability
We work to keep the service available and backed up, but it is provided "as is". To the extent the law allows, we are not liable for indirect losses, and our total liability is limited to the fees you paid in the previous three months.
Changes and ending
We may update these terms and will tell account owners about important changes. You may cancel at any time; we may end the service for serious or repeated breaches.
Contact
Email privacy@getnextlead.co.uk.